What is Dynamics 365?
AI-powered ERP and CRM applications to help you better manage sales, service, finance, and supply chain operations.
What can you do with Dynamics 365?
Connect your data across departments
Bring all your business data together with flexible applications that work with your existing systems. Automate repetitive business processes with AI and enhance customer interactions using tools that support every business function.
Remove barriers to innovation
Connect with your other Microsoft products to simplify data sharing between systems and processes. Manage data in real time, track customers, and streamline workflows with Copilot in Dynamics 365 apps.
Adapt to anything
A flexible, scalable architecture supports growth, making it easy to add new features. Automate tasks like work orders, lead scoring, contract management, scheduling, and project tracking.
Deliver more value in less time
Transform business processes and scale individual impact with Copilot embedded in Dynamics 365 apps. Get started with agents pre-built for Dynamics 365 and Microsoft 365 applications.
Build your own personalized Dynamics 365 solution
Dynamics 365 Sales
Close deals faster and improve team productivity with a trusted AI-first sales solution.
Dynamics 365 Customer Service
Resolve issues faster and deliver exceptional AI-powered service with automation.
Dynamics 365 Supply Chain Management
Proactively navigate disruption with a flexible, collaborative, connected supply chain.
Dynamics 365 Finance
Assess the health of your business and make faster, insight-fueled decisions.
Dynamics 365 Commerce
Deliver connected, personalized buying experiences with help from AI.
Dynamics 365 Project Operations
Improve collaboration, visibility, and agility across projects.
Dynamics 365 Business Central
Connect finance, sales, service, and operations to work smarter, adapt faster, and perform better.
Frequently Asked Questions
What is Dynamics 365?
Dynamics 365 is an AI-powered suite of business applications designed to streamline operations, enhance customer engagement, and drive better business outcomes. The apps connect with Microsoft 365, Azure, and Microsoft Power Platform to provide a unified, secure, and scalable solution.
What is Microsoft Dynamics 365 used for?
Dynamics 365 unifies business data and processes to streamline operations, enhance customer engagement, and drive growth. Retailers use Dynamics 365 to manage inventory and personalize experiences, while financial firms use it to automate onboarding and gain insights.
Is Dynamics 365 an ERP or CRM?
Dynamics 365 offers AI-powered solutions to enhance both CRM and ERP processes. The CRM applications help manage sales, marketing, and customer service, while ERP applications connect finance, inventory, and HR to streamline operations.